Customer Service Representative

2 weeks ago

Sioux City, Iowa, United States Color Me Mine Full time
Job SummaryAt Color Me Mine, we're seeking a skilled and enthusiastic Customer Care Associate to join our team. As a key member of our studio, you'll be responsible for delivering exceptional customer experiences, ensuring a positive and inviting atmosphere, and providing expert guidance on our pottery offerings and painting techniques.Key Responsibilities

  • Customer Engagement:

    • Develop strong relationships with customers, providing personalized support and guidance throughout their pottery experience.
    • Ensure a seamless and enjoyable experience for all patrons, addressing any concerns or issues promptly and professionally.

  • Product Knowledge:

    • Stay up-to-date on our pottery offerings, paint options, and studio processes to provide accurate and helpful information to customers.
    • Assist customers in understanding and utilizing our studio tools and resources, ensuring they have a comprehensive and enjoyable experience.

  • Order Processing:

    • Efficiently handle customer inquiries, orders, and reservations, maintaining accurate records and ensuring timely processing.
    • Manage transactions, process payments, and maintain a high level of customer satisfaction.

  • Issue Resolution:

    • Address customer concerns or issues in a professional and timely manner, seeking solutions that uphold customer satisfaction.
    • Collaborate with management to escalate and resolve more complex concerns, ensuring a positive outcome for the customer.

  • Event Support:

    • Assist in coordinating and facilitating pottery parties, workshops, and events, ensuring a smooth and enjoyable experience for customers.
    • Ensure all events are well-planned, executed, and meet the high standards of Color Me Mine.
Requirements
  • Previous customer service experience preferred.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Enthusiasm for arts and crafts is a plus.
  • Problem-solving skills and a proactive approach to customer satisfaction.
  • Available to work evenings and weekends.
Perks
  • Fun and creative work environment.
  • Opportunities for artistic expression and development.
  • Employee discounts on pottery.
  • Flexible scheduling options.
  • Tips in addition to hourly wage.

Color Me Mine is a paint your own ceramics studio that provides would-be artists with the studio and supplies to create their own ceramic masterpieces. If you're a friendly and outgoing individual who enjoys helping others create lasting memories through art, we'd love to welcome you to our studio family.

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