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Customer Service Representative
2 months ago
At Lee Company, we're committed to delivering exceptional customer service and providing world-class solutions to our clients. As a Dispatcher, you'll play a vital role in ensuring our customers receive the highest level of support and service.
Key Responsibilities:
- Determine customer needs and delegate calls to technical communicators
- Arrange for technicians to be dispatched in a timely and efficient manner
- Provide exceptional customer service and support
Requirements:
- 2+ years of relevant customer service experience
- Experience in a call center/dispatch environment preferred
- 3-5 years of data entry/administrative experience
- High School Diploma or equivalent
Skills and Abilities:
- High level of interpersonal communication skills
- Time management and critical thinking skills
- Ability to work individually or within a team dynamic
- Basic office equipment operation abilities
- Computer skills, including MS Office and Internet navigation
Company Perks and Benefits:
- 100% company-paid long-term disability, life insurance, and trade license fees
- Free trade training and license exam preparation through Lee Company University
- Company match program for 401(k) and health savings account contributions
- Paid time off and holidays for personal well-being
- Meaningful assistance programs, including chaplain services and an emergency assistance fund
About Lee Company:
We're a leading provider of facility solutions services, offering HVAC, plumbing, electrical, and preventative maintenance services to commercial facilities throughout Tennessee, Alabama, and Kentucky. Our team has built a reputation on trust, honesty, employee safety, and excellence since 1944.