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Customer Service Representative

2 months ago


Sioux City, Iowa, United States Lee Company Full time

At Lee Company, we're committed to delivering exceptional customer service and providing world-class solutions to our clients. As a Dispatcher, you'll play a vital role in ensuring our customers receive the highest level of support and service.

Key Responsibilities:

  • Determine customer needs and delegate calls to technical communicators
  • Arrange for technicians to be dispatched in a timely and efficient manner
  • Provide exceptional customer service and support

Requirements:

  • 2+ years of relevant customer service experience
  • Experience in a call center/dispatch environment preferred
  • 3-5 years of data entry/administrative experience
  • High School Diploma or equivalent

Skills and Abilities:

  • High level of interpersonal communication skills
  • Time management and critical thinking skills
  • Ability to work individually or within a team dynamic
  • Basic office equipment operation abilities
  • Computer skills, including MS Office and Internet navigation

Company Perks and Benefits:

  • 100% company-paid long-term disability, life insurance, and trade license fees
  • Free trade training and license exam preparation through Lee Company University
  • Company match program for 401(k) and health savings account contributions
  • Paid time off and holidays for personal well-being
  • Meaningful assistance programs, including chaplain services and an emergency assistance fund

About Lee Company:

We're a leading provider of facility solutions services, offering HVAC, plumbing, electrical, and preventative maintenance services to commercial facilities throughout Tennessee, Alabama, and Kentucky. Our team has built a reputation on trust, honesty, employee safety, and excellence since 1944.