Customer Service Specialist

6 days ago


Dallas, Texas, United States MCI Careers Full time
About MCI Careers

MCI Careers is a dynamic and innovative company that helps customers take on their CX and DX challenges differently. We create industry-leading solutions that deliver exceptional experiences and drive optimal performance.

Job Title: Customer Service Specialist - Dallas TX

This is an exciting opportunity to join our team as a Customer Service Specialist in Dallas, TX. As a key member of our customer-facing team, you will play a crucial role in delivering exceptional customer experiences.

Key Responsibilities:
  • Handle inbound and outbound contacts in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize systems and technology to complete account management tasks
Required Skills and Qualifications:
  • High school diploma or equivalent
  • Experience with data-entry utilizing a computer
  • The ability to read and speak English fluently
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
Benefits:
  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests
Salary:

The estimated salary for this position is $13.10 - $17.10 per hour, commensurate with experience.

We offer competitive compensation and benefits packages to ensure that our employees are valued and recognized for their hard work.



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