Customer Experience Specialist

6 days ago


Dallas, Texas, United States Cooper Aerobics Full time
Job Overview

We are seeking a detail-oriented and customer-focused Customer Experience Specialist to join our team at Cooper Aerobics. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and administrative support to our patients and staff.

Key Responsibilities
  • Provide exceptional customer service to patients and staff
  • Schedule appointments and manage calendars
  • Manage patient records and maintain confidentiality
  • Coordinate services interdepartmentally for efficiency in daily flow for patients
  • Check computer continuously for cancellation openings to fill
  • Assist physicians with chaperoning duties of patient's exam (pap smears, general exam)
  • Coordinate referrals for patients to other physician offices
  • Conduct reminder calls to all patients
  • Fills cancellation spots
  • Assists in filling prescription refill orders and communicating directives to patients
  • Process RX's and or Medical Records
Requirements and Qualifications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • One year of administrative and/or clerical experience in a medical office, physician practice, hospital or acute care setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Proficiency in Microsoft Office and electronic medical records systems
Benefits

We offer a comprehensive benefits package, including:

  • Complimentary Cooper Fitness Membership for you and your spouse
  • 401(k) matching
  • Health benefits
  • Holidays - including your birthday
  • Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more
  • Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
  • Quarterly reimbursements available toward the purchase of athletic wear and supplies


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