Customer Service Representative

5 days ago


Vienna, Virginia, United States D.R. Horton Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at D.R. Horton, a leading homebuilder in the US. As a Customer Service Representative, you will be responsible for providing exceptional customer service to homeowners, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Homeowner Support: Respond to and resolve customer inquiries and issues in a timely and professional manner.
  • Warranty Administration: Process and manage warranty claims, ensuring that all repairs are completed to the highest standards.
  • Communication: Develop and maintain good relationships with homeowners, subcontractors, and other stakeholders.
  • Problem-Solving: Identify and resolve customer issues, using your problem-solving skills and knowledge of our products and services.
  • Documentation: Maintain accurate records of customer interactions, warranty claims, and repairs.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Three or more years of experience in customer service, warranty administration, or a related field.
  • Skills: Excellent communication and problem-solving skills, ability to work independently, and proficiency in MS Office.
  • Physical Demands: Ability to stand and walk for extended periods, lift up to 50 pounds, and work in a fast-paced environment.
Preferred Qualifications
  • Prior Experience: Prior experience in customer service, warranty administration, or a related field.
  • Technical Skills: Experience with minor electrical, plumbing, and HVAC repair work.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, vision, and dental insurance.
  • Opportunities for Growth: Opportunities for career advancement and professional growth within our company.
  • Collaborative Environment: A collaborative and supportive work environment, with a team of experienced professionals.


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