Tag and Title Clerk
1 day ago
We are seeking a highly motivated and customer-focused Tag and Title Clerk to join our team at AAA Club Alliance. As a Tag and Title Clerk, you will play a vital role in delivering exceptional service to our members while promoting AAA products and services.
Key Responsibilities- Efficient Application Processing: Renewal, replacement, updates, specialty tags, plate surrender; Title: Duplicate, Transfer, New Resident, Maintenance
- Expert Guidance: Answer and provide guidance to public inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications
- Sales Excellence: Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals
- Customer Service: Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery
- Sales Savvy: Bring a minimum of one (1) year of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations
- Communication Skills: Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships
- Tech Proficiency: Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment
- Notary Public: Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment
- Training Proficiency: Ability to successfully complete all required training workshops provided for Title Service Agents
- High School Diploma/GED: A minimum educational requirement to join our team
- Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
- Preferred Experience: Working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work
AAA Club Alliance is an equal opportunity employer. We are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.
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