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Client Support Specialist
2 months ago
Ace Uniforms LLC is seeking a dedicated Client Support Specialist to deliver outstanding service in a vibrant and engaging work atmosphere. Our company has been a trusted provider of uniforms and accessories for law enforcement, medical, and hospitality sectors since 1958.
Role Responsibilities:
- Deliver exceptional service that exceeds customer expectations.
- Ensure timely completion and delivery of customer orders.
- Collaborate with vendor partners to facilitate order placements.
- Maintain clear communication with customers regarding order statuses through various channels.
- Offer product recommendations tailored to customer needs.
- Coordinate with internal teams to ensure efficient order processing and billing.
- Provide updates to management on customer interactions and order progress.
- Assist sales representatives in acquiring new accounts.
- Accurately enter order information into internal and vendor systems while managing multiple tasks.
- Engage in special projects as directed by the executive team.
Essential Qualifications:
- Customer-centric mindset.
- Willingness to learn new systems and processes.
- Strong organizational skills.
- Typing proficiency of 40-50 words per minute.
- Ability to multitask effectively across various software applications.
- Availability to work standard hours and rotating Saturdays.
- Proficient in English, both written and spoken.
- Minimum of 1 year experience in customer service, retail, sales, or administrative roles.
Preferred Qualifications:
- 3+ years of experience in customer service, retail, sales, or administrative roles.
- Bilingual in English and Spanish.
- Experience with law enforcement, medical, or hospitality professionals.
- Familiarity with the uniform and accessories industry.