Operations Service Manager
4 weeks ago
Burlington is seeking an experienced Operations Service Manager to lead our store team and drive business results. As a key member of our management team, you will be responsible for managing the Customer Service and Cashier teams, ensuring compliance with company policies and standards, and overseeing the overall execution of operations.
Key Responsibilities:
- Manage the Customer Service and Cashier teams to deliver exceptional customer service and maintain a safe and secure store environment.
- Provide guidance and coaching to Customer Service Supervisors to ensure they meet customer service expectations and maintain a smooth customer flow at the registers.
- Oversee the receiving process, including the continuous flow process, and partner with the Receiving Supervisor to maintain accurate inventory.
- Support the Store Manager in areas including staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
Requirements:
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
- Ability to lift and move boxes weighing up to 40 lbs.
- Comfortable utilizing scheduling and reporting computer software.
Benefits:
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental, and vision coverage
- Life and disability insurance
- Up to 12 days of paid time off annually
- Up to 8 paid holidays
- 401(k) plan
Burlington is an equal opportunity employer committed to workplace diversity. We offer a rapidly growing brand with opportunities for training and development. If you are a motivated and experienced leader, we encourage you to apply for this exciting opportunity.
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