Port Operations Manager

3 days ago


Tacoma, Washington, United States GLOVIS America, Inc. Full time
About GLOVIS America, Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. GLOVIS America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Job Summary

The Port Operations Manager, Tacoma Port will directly supervise the facing port processing operations for GLOVIS America at inbound harbor or rail sites ensuring adherence to GLOVIS' sales objectives, KPIs, and quality standards. This position will direct and manage all operations with overall responsibilities for safety, quality, inventory control, and production. This person will identify, analyze, and resolve problems or issues with customers, clients, and employees.

Key Responsibilities
  • Port Processing Operations
    • Meet customer's daily tender targets
    • Operations to tender vehicles to support customers wholesale goals, per the monthly Operations Plan
    • Ensure vendor is properly managing vehicle aging in accordance of customer requirements
    • Ensure vendor meets and exceed customer QC audit objectives
    • Manage all aspects of vehicle processing and shipment
    • Ensure processor contract compliance
    • Provide operational direction to meet monthly/annual objectives
    • Daily on-site supervision of port processor and carrier functions to ensure proper handling, release and timely shipment of vehicles
    • Oversee Vehicle Carrier (Rail/Truck) Performance and Compliance with GLOVIS policy and procedures
    • Monitor Quality Audit Points during all phases of vehicle processing
    • Monitor Preventative Maintenance Program (PMP) and conduct periodic audits
    • Conduct Monthly/Quarterly Audits to ensure processor compliance with GLOVIS' policies and procedures
    • Oversee Port Service Campaigns from launch to completion ensuring the proper services have been completed and reported
  • Damage & Inventory Management
    • Reduce internal PIO damages and missing inventory
    • Monitor Port Installed Option (PIO) Part Inventories to ensure adequate on hand balances are available to meet production requirements
    • Ensure part shortages are reported in a timely manner and inventory variances are resolved expeditiously
    • Coordinate and oversee PIO Part Installation training to ensure training is comprehensive and productive
    • Manage fleet on-time delivery as required by customer
  • Other Duties as Assigned
    • Communicating daily operations to HQ
    • Reporting
Benefits of Working at GLOVIS America, Inc.
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Health Care & Dependent Care Flexible Spending Accounts (FSA)
  • Basic Life and AD&D as well as Short-Term & Long-Term Disability
  • Paid Vacation, Holidays, and Sick leave
  • Pet Insurance
  • Hospital and Critical Illness Insurance
  • Wellness Program and Gym Reimbursement*
  • 401(k) with Generous Matching
  • Referral Bonuses*
  • Auto Allowance*
  • Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
  • Discretionary Bonuses*
  • Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Qualifications
  • Skills
    • Intermediate Proficiency in Excel
    • Proficient PC Skills (Microsoft Office Suite, etc)
    • Experience compiling reports and presenting to Management
    • Experience with forecasting
    • Experience working in SAP
    • Experience working in a Yard Management System or other ITMS
  • Education & Experience
    • HS Diploma/GED Required
    • 7 - 10 Years of Direct Experience in Port Operations and/or Finished Vehicle Logistics Required
    • 1 Year of Indirect Experience Required
    • 1 - 3 Years of Supervisory Experience Required
  • Physical Requirements
    • Ability to sit in front of a desk and/or in front of the computer for long periods
    • Repetitive use of hand/grasping product, writing, and typing
    • Sit
    • Stand/walk
    • Drive
    • Bend/stoop
    • Climb, Reach above shoulder
    • Kneel/squat
    • Balance, Push/Pull
    • Crawl/Crouch
    • Lift up to 10 lbs.
    • Carry up to 10 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions
  • Typical office environment with low-level noise exposure.
  • Ability to work at railcar heights
  • Occasional outdoor work
  • Exposure to fumes, gasoline, and dust
  • The position is based out of the Tacoma, Washington office at a plant manufacturing/warehousing environment.
  • Communication with employees and field partners will be primarily conducted via phone and email.


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