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Vice President of Operations

2 months ago

Mechanicsburg, Pennsylvania, United States DHC USA, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Vice President of Operations to join our team at DHC USA, Inc. The successful candidate will be responsible for leading our operations team and developing and implementing strategic plans to drive business growth and success.

Key Responsibilities
  • Strategic Planning: Collaborate with senior leadership to develop and implement operational strategies that align with the company's overall goals and objectives.
  • Operational Oversight: Provide leadership and supervision to various departments, divisions, and teams within the organization, ensuring efficient and effective daily operations.
  • Resource Management: Manage and allocate resources, including budgets, personnel, and equipment, to support operational initiatives and meet performance targets.
  • Quality Control: Oversee quality assurance and quality control processes to ensure products or services meet or exceed established operational standards.
  • Supply Chain Management: Develop and maintain relationships with suppliers and vendors, optimizing the supply chain for cost-effectiveness and reliability.
  • Team Leadership and Development: Build and lead a high-performing operations team, providing guidance, coaching, and support to staff members.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to track operational performance, analyze data, and make data-driven decisions.
  • Compliance: Ensure the organization complies with all relevant laws, regulations, and industry standards, developing and implementing policies and operating procedures to maintain compliance.
  • Contract Review and Participation: Participate in the examination of contractual agreements, including customer contracts, vendor agreements, and partnership agreements, to ensure compliance with company operational capabilities and standards.
  • Financial Management: Collaborate with departmental leadership teams to provide financial projection and review, including budgeting, forecasting, and financial performance analysis.
  • Technology Integration and Compliance: Evaluate and implement technology solutions to enhance operational processes and productivity while maintaining MSS (Minimum Security Standards).
  • Continuous Improvement: Foster a culture of continuous improvement by promoting innovation, best practices, and employee involvement in process enhancement.
  • Communication: Maintain open and effective communication channels within the organization and across other departments, domestic and foreign.
Requirements
  • Bachelor's degree (Master's degree preferred) in business administration or related field, or an equivalent combination of education and experience.
  • 15+ years in a continually progressive senior leadership role in a related field or industry.
  • Knowledge of multiple operational functions and principles, including customer service, distribution, technology, contractual agreements, finance, and employee management.
  • Experience in developing financial departmental budgets and business plans.
  • Working knowledge of FDA (Food and Drug Administration) import/export compliance regulations, with cosmetic industry experience highly preferred.
  • Proven ability to plan and manage operational processes for maximum safety, efficiency, and productivity.
  • Ability to streamline or implement structures and roles that increase efficiency while supporting rapidly changing business demands.
  • Excellent presentation skills for both internal and external purposes.
  • Strong working knowledge of data analysis and performance metrics, using business management software (ex: ERP, WMS, SQL, MS O365).
  • Excellent organizational, communication, and leadership skills, backed by previous professional success.
  • Bilingual in Japanese highly desirable.
Competencies
  • Customer Service: Works well with customers (internal/external); promotes a positive image of the company; responds to requests for service and assistance; meets commitments; strives to solve issues raised by customers.
  • Teamwork: Values the input and know-how of other employees; asks for help, when needed; offers help to other employees, when needed; builds trust and respect among fellow employees; takes actions that demonstrate consideration for the feelings and needs of others; works with other departments toward a common goal.
  • Adaptability or Flexibility: Open to change and new information; adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles; able to deal with frequent change, delays, or unexpected events.
  • Ethics: Upholds DHC's Code of Conduct; treats coworkers and customers with respect; behaves in a fair and ethical manner towards others; instills mutual trust and confidence; honest; maintains confidentiality.
  • Professionalism: Approaches others in a positive manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Communication: Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret information.
  • Continual Learning: Grasps the essence of new information; applies newly gained knowledge and skill on the job; recognizes own strengths and weaknesses; pursues self-development; seeks feedback from others and opportunities to master new knowledge.
  • Interpersonal Skills: Listens to others without interrupting; keeps emotions under control; open to other ideas and willing to try new things; focuses on solving conflict, not blaming.
  • Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Safety: Follows safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
Language Skills
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and employee handbooks.
  • Ability to write routine reports, policy and procedures, and correspondence.
  • Ability to speak effectively before groups of peers and/or managers.
Mathematical Skills
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
  • Advanced knowledge of QuickBooks Accounting software.
  • Office 365, especially Excel, Word, PPT, Teams, Outlook, and search engines.
Other Skills and Abilities
  • Fluent and proficient in English.
  • Strong written and verbal communication skills.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.