Optometric Assistant

About the Role:

A Visionworks Onsite Telehealth Specialist (TS)/Optometric Assistant (Telehealth) is the face of our patient care, dedicated to ensuring the best possible journey for every patient during our Telemed remote eye exam.

This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services, and managed vision care.

They personally take the patient through their entire Visionworks experience, ensuring their eye exam and eyewear needs are met in a simple, human, and bold way.

Key Responsibilities:

• Personally assist remote eye exam processes and act as liaison between patients and Telemedicine Remote Physicians
• Maintain complete and accurate patient records before conducting preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates with necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals, including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

What We Offer:

At Visionworks, we offer a generous, competitive benefits package and exclusive employee discounts, including but not limited to Vision Coverage, Paid Parental Leave, Bereavement Leave, 401(k) Savings Plan, Paid Time off, Milestone anniversary awards, Medical, Dental for Full Timers, and more.

We are committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity, and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability, or veteran status, or any other protected status designated by federal, state, or local law.