Guest Services Representative

2 weeks ago


Erie, Pennsylvania, United States White Lodging Full time
Position Overview

At White Lodging, we understand that the essence of the hospitality industry lies in the experiences we create for our guests. As a Guest Services Representative, you will play a pivotal role in ensuring that every visitor feels welcomed and valued.

Key Responsibilities
  • Deliver outstanding customer service by addressing guest inquiries and concerns promptly.
  • Facilitate check-in and check-out processes efficiently, ensuring a smooth experience for all guests.
  • Maintain a clean and organized front desk area, reflecting the high standards of our establishment.
  • Assist guests with reservations, providing information about hotel amenities and local attractions.
  • Collaborate with other departments to enhance the overall guest experience.
Qualifications

The ideal candidate will possess strong communication skills, a friendly demeanor, and a passion for hospitality. Previous experience in a customer-facing role is preferred, but we value enthusiasm and a willingness to learn.

Why Join Us?

At White Lodging, you will have the opportunity to create memorable experiences for our guests while working in a dynamic and supportive environment. Your contributions will be essential in fostering a welcoming atmosphere that keeps our guests coming back.



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