Customer Service Team Leader: Healthcare Service Excellence

4 days ago


Pittsburgh, Pennsylvania, United States UPMC Full time

Are you passionate about delivering exceptional customer care in a dynamic and fast-paced healthcare environment? UPMC Presbyterian is seeking a dedicated Customer Service Team Leader to excel in our team. In this role, you will be the friendly face and voice for our valued patrons, ensuring that every interaction embodies our commitment to service excellence and adheres to the Pennsylvania Motor Vehicle Code.

Responsibilities:

Directing Vehicle Traffic:

  1. Direct valets in directing/coordinating vehicle traffic.
  2. Identify problems and resolve them promptly or contact the appropriate resource.

Assisting Patrons:

  1. Respond to the needs of patrons with wheelchairs or other physical disabilities, using quick judgment on whether or not to assist them.
  2. Work as a team leader in resolving any problems that would conflict with the prompt delivery of the valet service.

Issuing Parking Tickets:

  1. Issue parking tickets to all vehicles that pull into the driveway.

Providing Excellent Service:

  1. Greet all patrons with a smile; identify themselves, and direct patron to the appropriate valet lane with the utmost personalized service.
  2. Assist patrons in and out of their vehicles in a prompt and courteous manner.
  3. Report any damage or accident with a patron's vehicle.
  4. Monitor level of customer service and inform supervisor of any issues affecting a patron's satisfaction.

Vehicle Return and Access:

  1. Upon departure, ensure timely return of vehicle, verify the ticket stub and number, open door(s), and assist patrons into the vehicle if necessary.

Team Leadership:

  1. Work as a team leader to direct vehicle traffic, acknowledge patrons' vehicles, and provide access to the medical center.
  2. Communicate with both escorts and valets via radio using proper radio etiquette at all times.

High School diploma or equivalent is preferred. 1-2 years of customer service experience is required. Ability to operate all types of passenger vehicles. Excellent interpersonal and verbal communication skills.

Licensure, Certifications, and Clearances:

  1. Driver's License

UPMC is an Equal Opportunity Employer/Disability/Veteran. The estimated annual salary for this position is $45,000-$60,000 based on the location and the level of experience required. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at UPMC Presbyterian.



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