Hotel Front Desk Representative
3 weeks ago
As a Hotel Desk Clerk at Hampton Inn Boca Raton, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve organizing and processing guest check-ins and check-outs, responding to and resolving guest requests, and providing information about hotel amenities and local attractions.
Key Responsibilities:
- Process guest check-ins and check-outs, verifying guest identity and adapting to any changes
- Respond to and resolve guest requests in a timely and professional manner
- Secure payments and verify billing information
- Provide guests with information about hotel amenities, directions, and local attractions
- Run daily reports and review for communication to the next shift's staff
- Complete cashier and closing reports, counting the bank at the end of each shift
Requirements:
- A professional demeanor and warm, welcoming personality
- Ability to engage easily and actively connect with others
- Comfortable conversing with individuals from diverse backgrounds and organizational levels
- Direct yet tactful communication style
- Clear and professional language when speaking with others
- Awareness of undesirable persons on premises
- Clean professional appearance
Working Conditions:
The Hotel Desk Clerk role requires standing for long periods of time, reading and visually verifying information, grasping and manipulating objects, and moving, lifting, and carrying objects weighing less than 25 pounds.
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