Senior Admitting Coordinator
2 weeks ago
Under the supervision of the Patient Access Services Manager, the Senior Admitting Worker is responsible for greeting, patient identification, check-in, registering patients, and coordinating escort upon arrival for services and/or after triage by the nurse.
Key Responsibilities- Greet and patients as they check-in to the Emergency Department via walk-in or ambulance.
- Coordinate admission check-in and complete registration, including regulatory form requirements, for hospital inpatient and outpatient services.
- Provide necessary information and answer patient/family inquiries.
- Interview ED patients to confirm patient demographic information and financial insurance data and completes SMARTPHRASE documentation in APeX HAR notes.
- Verify insurance eligibility and update verification screens in system.
- Complete registration and the admission process for Emergency room and Birth Center patients that need to be admitted.
- Maintains and updates ED on-call board as needed to keep providers and others informed.
- Adhere to red flag protocol by verifying patient's identity and entering 2 patient identifier data in Apex following Medical Center protocol.
- Refer Red Flag Alerts to Admitting supervisor.
- Confirm and document patient's family/friend/designee and visitors preferred language in Apex for updates from or physician.
- Coordinate communication between all applicable medical center units and physicians with patients, family, and approved visitors.
- Coordinate bed placement in collaboration with Central Patient Placement (CPP).
- Provide on-the-job training for new staff.
- Responsible for coordinating access to additional resources for patients/families and visitors when needed (ie: patient relations, spiritual care services, social work and community services).
- Distribute available amenities to patients and visitors when appropriate (i.e., books, puzzles, magazines, games and toys, blankets and pillows).
- Confirm patient copay/deductible amounts and make reasonable attempts to collect.
- Coordinate interpreters and facilitate use of 2-way interpreting phones for patients and providers when needed.
- Assist with the activation of emergency teams, via Code Calling, Paging, etc.
- Maintains all appropriate access to systems and resources (i.e., insurance portals).
- Answer incoming phone calls to ED; coordinate patient transport, as necessary.
- Coordinate with support departments to always keep areas clean and presentable.
- High school diploma or GED or equivalent.
- Must have demonstrated strong customer service skills.
- Prior experience in healthcare, insurance-related or comparable level.
- Ability to problem solve; ability to analyze data and recommend changes.
- Must be able to multi-task and prioritize.
- Ability to follow instructions; work quickly and accurately in a fast-paced environment.
- Must have basic PC skills and proficiency in Microsoft Office, typing 30 wpm.
- Analytical and grammatical skills are necessary to communicate effectively verbally and in writing.
- Articulate and concise oral communication and the ability to write clearly and concisely.
- Ability to work collaboratively with a culturally diverse staff and patient/family population.
- Ability to work independently with minimum supervision.
- Two (2) years' experience in healthcare, insurance-related or comparable level.
- Proficiency in health insurance eligibility and authorization requirements.
- Epic experience; Admissions, Discharges, and Transfers (ADT) experience.
- Previous experience in hospital, insurance payer, or physician's office setting.
- Basic knowledge of Medical Terminology.
- Knowledge of government program regulations, MediCal, Medicare, MIA, CCS, and other third-party payors.
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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