Customer Service Representative
1 month ago
Job Summary:
We are seeking a highly organized and customer-focused Inbound Services Associate to join our team at C&W Services. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and internal stakeholders.
Key Responsibilities:- Answer all Service Desk phone calls and emails in a timely and professional manner.
- Respond to all building maintenance, conference room, floor, and pantry issues reported, and dispatch appropriate resources in a timely manner.
- Enter work orders into various ticketing systems as appropriate.
- Work closely with internal clients to ensure timely and appropriate action is taken for requests.
- Responsible for updating vendor logs and follow-up on open tickets.
- Generate internal ticketing system reports daily to review work orders in various ticketing systems.
- Utilize internal applications and follow up with callers regarding requested information.
- Create conference room signage for next day scheduled meetings.
- Operate phone system, answering incoming calls per day. Most calls require some information to be extracted from the caller in order to determine call placement.
- Receive all visitors in a courteous and professional manner, and ensure all inquiries are handled appropriately.
- Enter guest names into building's visitor application.
- Coordinate scheduling for conference rooms in reservation system, including audio visual equipment, catering (via email), room layout, signage, etc. Enter associated work orders into internal ticketing systems.
- Cross-train to cover main and executive reception areas.
- Coordinate room setups for next day meetings.
- High School diploma or equivalent (GED).
- Always maintain a friendly, customer-service oriented demeanor.
- Strong follow-up skills.
- Minimum of 1-3 years of high volume call center or help desk experience preferred.
- Experience with reservation and ticketing application tools a plus.
- Ability and motivation to learn new technologies quickly and with minimal support and guidance.
- Excellent communication / interpersonal skills.
- Excellent organizational and administrative skills.
- Proficient in Microsoft Office Suite.
- Excellent written and verbal communications skills.
- Must be attentive to detail, accurate, and able to prioritize multiple tasks in a high pressure, fast-paced environment.
- Highly motivated and able to work independently with minimum direction as well as in a team environment.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
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