Front Desk Hospitality Specialist

2 days ago


Brookfield, Wisconsin, United States Crescent Services Full time

Crescent Hotels & Resorts: An Exceptional Workplace

We are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We understand what it takes to be part of something great, which is why we encourage you to bring your true self to work every day, celebrate your successes, and cheer you on as you shine in your career journey.

At Crescent Services, we create an environment that facilitates open conversations about diversity, equity, and inclusion. By examining our own beliefs and behaviors, we can foster change through training, recruiting, and promoting diverse talent to strengthen our culture.

  • Competitive Salary: $45,000 per year (estimated)
  • Benefit Plan: Exceptional benefits for eligible associates and their family members
  • Flexible Scheduling: Allowance to focus on personal priorities
  • Discounts: Discounts at Marriott brand properties worldwide

About the Role

As a Front Desk Agent, you will be responsible for greeting and registering guests, checking them out, and delivering outstanding guest service and financial profitability. Key tasks include inputting and retrieving information from the computer, confirming guest details, selecting rooms, coding electronic keys, assisting with check-out, and using up-selling techniques to promote hotel services and facilities.

Required Skills and Qualifications

  • Prior experience as a Front Desk Agent or in a high-volume industry dealing with customers
  • Passion for providing excellent customer service and ensuring guest satisfaction
  • Ability to work varied shifts, including days, evenings, and weekends
  • Excellent computer skills and a team-oriented approach

Our Culture

We are an equal opportunity employer dedicated to creating a workplace where associates feel respected for their differences. Join us in fostering an inclusive environment that values diversity, equity, and inclusion.



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