Help Desk Specialist for AA2IT

1 week ago


Brookfield, Wisconsin, United States AA2IT Full time
Desktop Support Technician Opportunity

We are seeking a skilled Desktop Support Technician to join our team at AA2IT in Brookfield, WI. This 3-month contract-to-hire opportunity offers a chance to provide exceptional desktop support services.

About the Role
  • Provide technical assistance and troubleshooting for users with desktop-related issues.
  • Prioritize customer satisfaction by delivering top-notch service and ensuring seamless resolution of technical problems.
Requirements
  • Minimum 3 years of experience in desktop support.
  • High School Diploma or equivalent; Bachelor's degree preferred.
  • CompTIA A+ certification is an asset.
  • Excellent communication and interpersonal skills.
Key Responsibilities
  • Offer expert technical guidance to resolve user queries and system errors.
  • Deliver personalized, white-glove customer service that sets us apart from others.
  • Solve a wide range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
  • Build rapport and empathy with clients while diagnosing and resolving their technical concerns.
  • Prepare comprehensive reports analyzing product failure trends and service issues.
What You'll Enjoy
  • A competitive salary estimated around $45,000 - $60,000 per annum, commensurate with experience.
  • The opportunity to work with a dynamic team at AA2IT.
  • Professional growth and development opportunities.


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