Patient Advocate

3 days ago

Overland Park, Kansas, United States Hope Community Resources, Inc Full time
Job Summary

We are seeking a highly skilled Clinical Navigator to join our team at Hope Community Resources, Inc. As a Clinical Navigator, you will play a critical role in cultivating referral relationships, managing assigned territories, and completing patient assessments.

Key Responsibilities
  • Pre-Admission Assessment
    • Maintain responsibility for patient referral until patient admits to our facility.
    • Display knowledge of both inpatient rehabilitation and long-term acute care (LTACH) admissions criteria for pre-assessment analysis.
    • Coordinate and complete on-site pre-admission assessments on potential patients unless geographically prohibitive or competitive time of admission will not allow.
    • Document pre-admission assessments legibly, accurately, and completely in the approved format.
  • Business Development
    • Design and manage the marketing strategies for their assigned territory.
    • Use sales and marketing techniques to show growth in admission and revenue volume.
    • Create Quarterly Business Development Plan for their assigned territory.
    • Utilize educational opportunities to present our facility to referral sources.
    • Identify contacts and manage potential referral sources using account management system.
    • Use prospecting methods to generate leads.
    • Meet the referral and admission goals for their assigned territories.
  • Education
    • Identify and educate new referral sources to our facility's programs and services.
    • Assess and convey stakeholder needs. Establish and maintain strong relationships with providers through ongoing assessment and servicing of their client's rehabilitation/LTACH needs.
    • Schedule educational inservices to educate referral services about our facility's programs and services.
    • Provide or arrange educational presentations to referral sources (physicians, discharge planners), families and to community members as requested.
    • Coordinate and schedule professional, family and/or potential patient tours of our facilities.
  • Documentation and Reporting
    • Effectively maintain log of all pending cases.
    • Provide periodic verbal/telephone/email update on activities and market trends as requested.
    • Maintain a resource library of articles and information for distribution to professionals, community members, families and potential patients.
    • Complete a quarterly plan for assigned territory.
Requirements
  • Education and Training: Degree from an accredited college or university in a health field, preferably nursing, preferred. Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
  • Experience: Must have a minimum of two years' experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.
  • Knowledge, Skills, and Abilities: Excellent clinical and assessment skills, effective presentation and training skills, excellent written and oral communication skills, effective crisis management skills, with demonstrated facilitation and problem solving experience, effective team leadership skills, knowledge of PPS payment/reimbursement systems and DRG's/case weights, knowledge of patient rights and commitment to patient advocacy, ability to collect, document, and analyze data, word processing and data entry skills, network access to community, state, and national resources and health services organizations, excellent relationship management skills with referral sources and physicians.

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