Spare Parts Coordinator
2 weeks ago
This role is responsible for providing back office support to fill spare parts orders for our customers. The successful candidate will execute duties as assigned within the department.
Key Responsibilities:- Process and review spare parts sales orders to determine if stock is available and place purchase orders to satisfy order requirements daily.
- Monitor inventory received to process current or sales back orders.
- Create pick tickets so orders can be shipped.
- Notify customers of any changes or delays.
Forward information on out-of-stock parts requests to your supervisor immediately. Advise customers when orders will be shipping short and provide a date for completion of the order. Process warranty claims and parts returns.
Technical Requirements:- Arrive at the workplace on time.
- Adhere to the established dress code and practice good personal hygiene.
- Remain polite and professional at all times with customers.
- Report back to the Parts Department Manager at least once a day with an accurate and concise update of your progress, including recommendations for required parts and upgrades needed.
- Provide polite and professional telephone support to customers as needed with proper documentation of calls.
- Complete parts requisitions properly and completely for all parts needed from the spare parts department. Submit to Supervisor of Spare Parts.
- Very good written and verbal communication skills are required.
- Must possess very good written and verbal communication skills and be capable of dealing effectively and professionally with customers and vendors.
- Must be literate with the use of a personal computer and common office software packages. SAP preferred.
- Position requires sitting for extended times – up to eight hours per day.
- Position requires standing and walking for extended periods of time throughout the day.
- Must be capable of working overtime with little or no notice to fill needs.
- Degree preferred. Not required.
Interested in learning more? Apply now by clicking the "Apply Now" button.
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