Insurance Customer Service Representative

4 weeks ago


Birmingham, Alabama, United States Wiggins Insurance Full time
Job Overview

We are seeking a motivated and results-driven Insurance Customer Service Representative to join our dynamic team at Wiggins Insurance.

This role is responsible for providing exceptional customer service to our commercial clients, addressing their policy questions and concerns, and ensuring timely resolution of issues.

Key Responsibilities
  • Maintain strong relationships with existing clients and provide ongoing support.
  • Address client concerns and policy payment questions promptly and professionally.
  • Assist clients with policy questions and the claims process.
  • Communicate with insurance companies to ensure timely resolution.
  • Accept payments and process transactions according to company procedures.
  • Assist with general office responsibilities, including preparing daily bank deposits and updating client data in the system.
Requirements
  • Customer Service experience required.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Ability to multi-task and prioritize tasks effectively.
  • Good organizational skills.
  • Bilingual- Spanish is highly preferred.
Benefits
  • Paid time off.

This is a part-time position with flexible working hours. Salary is commensurate with experience. If you are a motivated and results-driven individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.



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