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Administrative Operations Coordinator
2 months ago
At British Swim School of Greater Anaheim, we believe that our roles extend beyond mere employment; they are opportunities to foster growth, learning, and community impact, particularly in promoting water safety among the youngest members of our society.
Compensation and Benefits:
- Competitive salary based on experience.
- Paid training opportunities.
- Chance to positively influence your community.
We are in search of a detail-oriented Part-Time Operations Assistant to facilitate the everyday functions of our swim school. The successful candidate will excel in scheduling, class management, and customer relations, and should be adept at utilizing software such as Jack Rabbit or similar sports scheduling applications. This position necessitates an individual capable of aiding in staff management, coordinating schedules, and ensuring our swim programs operate seamlessly.
Key Responsibilities:
- Assist in overseeing the daily operations of the swim school, including class and staff scheduling.
- Support the development and modification of class schedules to meet demand and instructor availability.
- Deliver outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience for students and their families.
- Utilize Jack Rabbit or similar tools for class management, scheduling, and customer communication.
- Provide support to staff performance through assistance and coordination as required.
- Ensure adherence to safety regulations and contribute to a secure environment for both students and staff.
- Collaborate with the management team to enhance operational strategies aimed at boosting efficiency and customer satisfaction.
- High School diploma or equivalent.
- Strong interpersonal communication and organizational skills.
- Proficient in Microsoft Office Suite.
- Experience with Jack Rabbit is preferred but not mandatory.
- At least 1 year of experience in customer service and/or management.
- Background in swimming and fitness instruction/management is preferred; a specialist aquatics qualification is a plus but not required.
- Experience in an administrative or operational support role, ideally within a swim school or comparable setting.
- Solid understanding of scheduling, class development, and customer service.
- Familiarity with Jack Rabbit or similar sports scheduling applications.
- Exceptional organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Capacity to thrive in a fast-paced environment and manage challenging situations with professionalism.
At British Swim School, we are committed to making a significant difference in our communities by addressing the critical issue of child drowning. We prioritize quality team members who approach their roles with the understanding that we serve as both a survival school and a learn-to-swim institution. Our mission is to ensure that every individual, regardless of age or ability, has the opportunity to become a safe and confident swimmer.
Flexible work-from-home options are available.