Customer Service Representative
6 days ago
Job Summary:
Avalon Transportation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling reservations, and ensuring a seamless experience for our customers.
Key Responsibilities:
- Answer incoming calls, email requests, and online booking requests from clients.
- Accurately input reservation requests and changes into our computer systems.
- Stay up-to-date on Avalon's products, services, policies, and procedures.
- Build rapport with clients by becoming knowledgeable about their accounts, special needs, and preferences.
- Monitor and respond to all incoming reservation channels promptly and professionally.
- Handle customer service complaints and escalate issues as necessary.
- Perform basic dispatch functions as needed.
Requirements:
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of computer systems.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive hourly rate.
- A sign-on bonus.
- Dental insurance.
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