Practice Manager

2 weeks ago


Southaven, Mississippi, United States Baptist Memorial Full time
Job Summary

The Practice Manager is responsible for the day-to-day operation of the clinic, ensuring the implementation, monitoring, and enforcement of all policies, protocols, and regulatory requirements. This role involves maintaining the optimization of staff responsibilities and resources, as well as analyzing daily office operations and utilization of resources to ensure efficiency.

Key Responsibilities
  • Implement, monitor, and enforce office policies, protocols, and processes in accordance with NCQA standards and Federal and State regulations.
  • Analyze daily office operations and utilization of resources to ensure efficiency by investigating system, workflow, and operational issues to make recommendations.
  • Optimize use of EMR system to improve efficiency and productivity.
  • Assure smooth operations and communication between Intake, Billing, Referrals, and back clinic operations.
  • Stay up-to-date with healthcare guidelines such as HIPAA, OSHA, and CLIA.
  • Maintain daily and monthly responsibilities confirming all tasks are up to date and complete by the clinical teams and office staff.
  • Responsible for Clinical and Office Inventory Management including ordering and monitoring expiration dates, proper use, and billing.
  • Work directly with the Provider's teams and billing department to ensure all charges are completed and coded daily.
  • Supervise front office and clinical staff in regards to job responsibilities and provides support to the care team to increase patient satisfaction and retention.
  • Set up regular meetings, fill performance evaluations, and provide feedback, training, support, and coaching for employees.
  • Assist in coordinating In-Service training and Special Events.
  • Schedule provider and clinic staff hours.
  • Maintain appropriate staffing levels and employee morale. Assist in the hiring process for new staff.
  • Supervise patient's scheduling and rescheduling.
  • Ensure all daily and monthly reports are updated, completed, and delivered to leadership.
  • Attend staff meetings and required training.
  • Conduct monthly facility checks including flooring, ceilings, workstations, fire extinguishers, and other systems.
  • Provides support, guidance, leadership, and motivation to promote maximum performance.
  • Comply with minimum performance level and goals.
  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires, and establishes colleague performance development plans; conducts colleague performance discussions.
Requirements, Preferences, and Experience
  • Preferred: Degree from an accredited university in a relevant field of study.
  • Minimum: High School Diploma.
  • Preferred: Experience with EMR systems.
  • Minimum: One (1) year experience of supervisory/management of a healthcare facility.


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