Multi-Unit Operations Manager

4 weeks ago


Southaven, Mississippi, United States Sonic Full time
About the Role

Sonic is seeking a highly skilled and experienced Multi-Unit Leader to oversee the operations of multiple drive-ins. As a key member of our team, you will be responsible for managing the performance of General Managers and employees, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Manage and train General Managers and employees to ensure operational excellence
  • Direct and assign employees to ensure all aspects of service meet operational standards
  • Oversee multiple drive-in employees and management in performing duties in various stations
  • Adhere to and monitor management compliance of the drive-in employee handbook, policies, and practices
  • Take appropriate action to address employee issues and policy violations
  • Monitor drive-in cost control procedures and take corrective action when necessary
  • Audit drive-in employment-related records and payroll records
  • Recruit, interview, and hire management team members to achieve proper staffing levels
  • Approve compensation levels of drive-in employees and managers within company guidelines
  • Prepare operational reports for multiple drive-ins and develop action plans to resolve unfavorable financial and/or sales trends
Requirements
  • High school diploma or equivalent required; advanced studies in business, restaurant management, or related fields preferred
  • Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
  • Multi-unit supervision experience is preferred
  • Required to work a minimum 5-day workweek, including irregular hours, nights, weekends, and holidays
  • Knowledge of recruiting, interviewing, and selection practices
  • Knowledge of federal and state labor laws, as well as local health and sanitation laws and regulations
  • Leadership and supervisory practices and skills; effective verbal and written communication skills
  • Basic accounting and computer skills
  • Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
  • Problem-solving, decision-making, and conflict-resolution skills
  • Abide by the company's appearance, uniform, and hygiene standards
About Sonic

Sonic is a leading quick-service restaurant chain known for its iconic drive-in restaurants and commitment to customer satisfaction. We offer a fun and dynamic work environment, competitive pay, and opportunities for career growth and development.

Join our team and be a part of a company that values its employees and strives to provide an exceptional customer experience.



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