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Evening Concierge for Retirement Community

2 months ago

Lake Charles, Louisiana, United States The Verandah Retirement Community Full time
Job Overview

Position Title: Evening Concierge

Reports To: Executive Director or Business Office Administrator

Employment Status: Hourly, Non-Exempt

PRIMARY OBJECTIVE

The Evening Concierge is responsible for managing the reception area during assigned hours. This role includes monitoring communication systems, assisting residents and guests, and performing various clerical tasks as needed.

ESSENTIAL QUALIFICATIONS
  • Minimum age of 18 years
  • Ability to work independently while delivering high-quality customer service
  • Strong verbal and written communication skills in English
  • Compliance with state-specific requirements
  • Team-oriented mindset with a collaborative approach
  • Professional demeanor towards residents and colleagues
  • Commitment to confidentiality regarding business operations
  • Organizational and problem-solving skills
  • Exceptional customer service and public relations abilities
  • Capability to work under pressure and meet deadlines
  • Physical ability to navigate the community for security checks
  • Proficiency in computer applications and multi-line phone systems is preferred
  • Successful completion of background checks and health screenings as required
KEY RESPONSIBILITIES
  • Maintain continuous coverage of the reception desk during assigned shifts
  • Coordinate coverage during breaks and meal times
  • Warmly greet visitors and assist them as needed
  • Provide assistance to residents and guests or connect them with the appropriate staff
  • Keep an accurate log of resident and guest interactions
  • Monitor the exit and call systems, responding promptly to emergencies
  • Ensure a tidy and safe reception area
  • Prepare and serve refreshments during meal times
  • Manage incoming mail and direct it appropriately
  • Assist with meal counts and payment processing in dining areas
  • Answer phone calls and direct them to the correct personnel
  • Handle clerical tasks as assigned
  • Report maintenance issues and assist when necessary
  • Maintain inventory of office supplies and notify management of needs
  • Represent the community in a friendly and professional manner
  • Perform additional duties as assigned by the supervisor
ADDITIONAL RESPONSIBILITIES
  • Fulfill all job responsibilities as per the agreed salary
  • Exhibit regular attendance and punctuality
  • Serve as a role model for coworkers through a positive attitude
  • Adhere to the community's dress code and appearance standards
  • Comply with company policies and procedures
  • Advocate for residents and provide excellent service
  • Maintain confidentiality of sensitive information
  • Obtain necessary certifications as required
PHYSICAL DEMANDS

The physical requirements for this position include the ability to stand, walk, and sit for extended periods, as well as the capacity to lift and move items up to 50 pounds. Reasonable accommodations may be made for individuals with disabilities.