Aviation Customer Service Representative

2 days ago


Lake Charles, Louisiana, United States Freeman Holdings Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Aviation Customer Service Representative to join our team at Freeman Jet Center. As a key member of our operations team, you will provide exceptional customer service to crew and passengers, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide warm welcomes and concierge services to pilots and customers
  • Invoice services rendered to customers and pilots
  • Record customer preferences in our CSI system
  • Proactively prepare for all incoming aircraft
  • Partner with line service team to meet and exceed customer service expectations
  • Maintain a clean and organized work area
Requirements
  • 1 year of customer service experience in the service industry
  • High School Diploma or equivalent
  • Excel Database experience
  • Ability to work evenings, weekends, and holidays
  • Acceptable driving record
  • Ability to pass a background check
What We Offer
  • Competitive hourly rate
  • Health insurance
  • 401k
  • Paid time off
About Us

Freeman Jet Center is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled. We are a team of aviation professionals dedicated to providing exceptional service to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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