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Mobile Fleet Services Manager

1 month ago


Tampa, Florida, United States Dickinson Fleet Services Full time
Job Title: Mobile Tech Leader

Cox Automotive Mobility Fleet Services is seeking a highly skilled and experienced Mobile Tech Leader to join our team. As a leader in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs.

Key Responsibilities:
  • Lead a team of 15+ technicians, providing guidance and coaching to deliver company results.
  • Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
  • Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency.
  • Travel to technician and customer locations frequently.
  • Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, billing, etc.
  • Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements.
  • Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service truck, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively.
  • Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits.
  • Assist in the development of and/or adherence to a monthly budget.
  • Coordinate with market team members to set goals and strategies for improving team and market productivity.
  • Collaborate and coordinate with dispatch and sales team to ensure each tech has full schedule every day.
  • Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly.
  • Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company.
  • Implement safety processes and procedures and monitor technicians' adherence to them.
  • Provide guidance and expert advice to management, subordinates, or customers on technical, systems-, or process-related topics and encourage others to do the same.
  • Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements. Able to act as liaison between CAMFS technicians and customers.
  • Facilitate communication and problem solving across various organizational functions to resolve any issues.
  • Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work.
  • Monitor inventory levels of equipment, parts, or tools across technicians.
  • Interview, select, and train new technicians.
  • Actively work across CAMFS organizations to resolve items related to the technician's role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
  • Operate a company-issued vehicle to travel to technicians and customer locations.
  • May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians.
  • Performs other duties and responsibilities as assigned.