General Manager

1 day ago


Brookline, Massachusetts, United States Tatte Bakery Full time

**Job Summary**

We are seeking a highly skilled and experienced General Manager to lead our Boston-area café operations. As a key member of our management team, you will be responsible for driving business growth, ensuring exceptional customer service, and maintaining high standards of quality and safety.

**Key Responsibilities**

• Demonstrate complete ownership of the business, including total responsibility for the four walls and P&L ownership

• Model authentic, warm guest experience and instill great service in team members

• Ensure the café is optimally staffed with individuals who embody Tatte's cultural values through continuous, active recruiting, hiring, and training of new talent

• Develop and implement effective people performance management skills, including identifying talent, developing managers and hourly team members, and providing timely, honest, and ongoing coaching and feedback

• Lead team members through effective and efficient operational execution, including shift tasks and routines, as well as proper facilities upkeep

• Ensure Food Safety at the café level, adhering to all food safe processes and standards, and drive immediate resolution to any deviation from standard

• Lead all café-level change management activities to ensure effective and accurate communication of new product, service, and operational information

• Ensure food, labor, and controllable costs stay consistently within guardrails set by the company

• Oversee all café administrative requirements, including sales forecasting, scheduling, deployment, inventory, cash handling, purchasing/ordering, setting production/pars, and safety, sanitation, and environmental audits

**Working Conditions**

• Ability to work a flexible schedule based on business needs, including days, nights, weekends, and holidays, as well as emergency responsiveness as required

• Ability to work ten hour-plus shifts, as well as stand, sit, squat, or walk for extended periods of time, walk up and down stairs, and read

• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds

**Requirements**

• Ability to work well under pressure in a fast-paced, ever-changing work environment

• Excellent verbal and written communication skills

• Highly organized with strong attention to detail

• High integrity and professionalism

• High School education or equivalent

**Preferred Qualifications**

• Minimum 2 years of experience working as a General Manager in a high-volume, full-service, and/or polished fast-casual restaurant

• Hospitality education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management

• Proficient in Microsoft Office, including Word, Excel, and Outlook

• Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX

• ServSafe, Allergen, and ChokeSaver Certifications


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