Assistant General Manager

5 days ago


Brookline, Massachusetts, United States Tatte Bakery Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Tatte Bakery & Café. As a key member of our management team, you will be responsible for ensuring the smooth operation of our café, providing exceptional customer service, and leading a team of Front of the House staff.

Key Responsibilities
  • Support the General Manager in the ownership of the business and ensuring that day-to-day operations run smoothly.
  • Model exceptional customer service and instill great service in the team.
  • Identify and recruit talented individuals who embody Tatte's cultural values and support the hiring and training of new team members.
  • Develop and manage team members to ensure outstanding customer service.
  • Lead and navigate difficult conversations with team members.
  • Uphold Tatte brand and visual standards at all times.
  • Lead team members through effective operational execution and ensure Food Safety in the café.
  • Support the General Manager in café-level change management activities to ensure effective communication of new products, services, and operational information.
  • Contribute to food, labor, and controllable costs that are consistently within company guardrails.
  • Assist with café administrative requirements as needed.
Requirements
  • Minimum 1 year of experience working as a manager in a high-volume, full-service, and/or polished fast-casual restaurant.
  • Ability to work well under pressure in a fast-paced, ever-changing work environment.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to detail.
  • High integrity and professionalism.
  • High School education or equivalent.
Preferred Skills
  • Hospitality education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management.
  • Proficient in Microsoft Office including Word, Excel, Outlook.
  • Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX.
  • ServSafe, Allergen, and ChokeSaver Certifications.


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