Veterinary Client Care Specialist
11 hours ago
We are a six-doctor, fast-paced general medicine practice located in the heart of Brookline, a mile from downtown Boston. Our hospital is equipped with state-of-the-art equipment, allowing us to provide comprehensive and personalized care to our patients.
Job SummaryWe are seeking an experienced Client Service Representative to join our well-established hospital. As the face of VCA Brookline, you will be responsible for providing exceptional customer service, scheduling appointments, and managing medical records.
Key Responsibilities- Provide exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Schedule and confirm appointments, as well as place outbound calls for follow-ups and prospective clients.
- Present and explain fees, including processing payments, and recommend products and services.
- Manage medical records, charts, reports, and correspondence, and maintain a clean and organized hospital environment.
We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more. Our team is dedicated to providing high-quality veterinary medicine and exceptional customer service.
RequirementsWe are looking for a reliable self-starter with a positive attitude, friendly demeanor, and ability to multi-task. If you are a motivated individual who values customer service and is eager to advance your skills in a supportive environment, we encourage you to apply.
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