Enrollment Coordinator

1 day ago


Hudson Falls, New York, United States Atrium Staffing Full time

About Atrium Staffing:

Atrium Staffing is dedicated to supporting individuals with disabilities, chronic illnesses, or other long-term health conditions in maintaining their independence.

Our mission is to encourage participants to take control of their own care, by allowing them to choose who provides their services and where.

We work with a range of service providers to ensure culturally sensitive and disability-competent care is offered.

Salary/Hourly Rate: $20-$23/hour

This full-time position is based in New York and is ideal for someone compassionate, articulate, and detail-oriented.

Job Description:

  • The Enrollment Coordinator will follow up on referrals for participant-directed services.
  • Assist individuals and employers in completing necessary documentation for program enrollment.
  • Educate participants on how to interact with the fiscal intermediary, including timesheet completion and provider enrollment.
  • Identify and resolve barriers to timely enrollment and ensure the process is smooth and efficient.
  • Collaborate with Case Managers and service providers to ensure timely approval and authorization of services.
  • Conduct in-home visits to participants as needed.
  • Coordinate with stakeholders to ensure timely enrollment and first payments to providers.
  • Provide ongoing person-centered education and support to participants, including navigating program rules and financial management systems.
  • Offer training on identifying and reporting fraud, abuse, neglect, and exploitation.
  • Maintain accurate documentation of services provided and time spent in accordance with policies.
  • Update participant and provider information in internal systems and manage enrollment status.
  • Work with the Enrollment Supervisor to meet service level expectations and ensure timely processing.

Qualifications:

  • Fluent in English and an additional language (Spanish, Arabic, Chinese, Italian, French, etc.).
  • Excellent verbal and written communication skills and strong customer service experience.
  • Proficiency in Microsoft Office, CRM systems, and web-based applications.
  • The ability to assess processes and make recommendations for improvement.
  • Strong interpersonal skills to build relationships with both internal and external stakeholders.
  • A minimum of one year of experience working with individuals with disabilities or aging adults.
  • Ability to travel (20% of the time) to the office location in Washington County, NY.

Benefits:

  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).


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