Veterinary Client Care Specialist
4 weeks ago
We are seeking a highly skilled and compassionate Veterinary Client Care Specialist to join our team at Port City Veterinary Referral Hospital. As a key member of our client care team, you will play a vital role in delivering exceptional service and support to our clients and their pets.
Responsibilities- Educate and Support: Provide clients and referring veterinarians with comprehensive information about our services and offer empathetic support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- Exceptional First Impressions: Possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: Thrive in a fast-paced environment, navigating unexpected situations with ease.
- Customer Service Excellence: Provide outstanding service, building positive relationships with clients and their pets.
- Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply.
- Uniform Allowance
- Paid Time Off
- Holiday Pay
- Employee Pet Discount
- 401k
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
- Access to VetBloom for RACE-approved continuing education and training
- Partnership with Purdue Veterinary Technology program, including scholarships
If you are a compassionate and skilled individual who is passionate about delivering exceptional client care, we encourage you to apply for this exciting opportunity at Port City Veterinary Referral Hospital.
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