Veterinary Client Care Specialist

1 week ago


Portsmouth, Virginia, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly skilled and compassionate Client Care Specialist to join our team at Port City Veterinary Referral Hospital. As a key member of our client-facing team, you will play a vital role in delivering exceptional service and support to our clients and their pets.

Responsibilities
  • Educate and Support: Provide clients and referring veterinarians with comprehensive information about our services and offer compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
What We're Looking For

We are seeking a candidate with exceptional communication and customer service skills, who can provide outstanding service and support to our clients and their pets. If you are a team player who thrives in a collaborative environment and can adapt to unexpected situations with ease, we encourage you to apply.

Benefits
  • Competitive compensation package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Comprehensive benefits package, including medical, dental, vision, and 401k

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional client care and are looking for a rewarding career in veterinary medicine, we encourage you to apply.



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