Reception Associate

1 week ago

Kingston, New York, United States YMCA of Kingston and Ulster County Inc Full time
Job Overview

POSITION SUMMARY:

Foster a welcoming and professional environment by delivering exceptional customer service while embodying the core values of the YMCA. Warmly welcome members and visitors as they enter the facility. Provide efficient and friendly assistance while managing member inquiries, answering phone calls, and performing various administrative tasks.

KEY RESPONSIBILITIES:

  • Welcome and assist all members, prospective members, and staff in a polite, professional, and friendly manner. Engage with members by learning their names and showing interest in their YMCA activities. Enhance their experience by introducing them to new programs, staff, fellow members, and volunteer opportunities.
  • Handle incoming calls, providing requested information, directing calls appropriately, and taking accurate messages.
  • Conduct membership interviews and facility tours as required, articulating the YMCA's mission, volunteer opportunities, the Strong Kids Campaign, and Financial Assistance options.
  • Encourage potential members to enroll and follow up with those who have not yet signed up.
  • Deliver accurate and courteous information regarding membership requirements and services.
  • Assist current and prospective members with their individual membership inquiries.
  • Address members' needs promptly. Engage the appropriate personnel when necessary. Manage complaints courteously and effectively resolve customer service issues. Utilize proper forms to communicate feedback or concerns.
  • Coordinate court reservations and provide rental equipment as needed.
  • Process new member identification cards, issue guest passes, and register members for programs and services as required.
  • Adhere to established procedures for group memberships, AWAY members, and guests utilizing the facility. Follow identification protocols and guest guidelines.
  • Handle inquiries from potential new members via phone, employing YMCA best practices.
  • Maintain a consistent professional appearance through appropriate attire and nametag, as well as through interactions with others. Represent the YMCA enthusiastically at all opportunities.
  • Support fellow staff members as needed and perform additional duties as assigned.
  • Gain a comprehensive understanding of the YMCA's mission, goals, objectives, and programs to effectively communicate this information to members.

QUALIFICATIONS:

  • Proven skills in customer service, public relations, organizational abilities, communication, and computer proficiency.
  • Exemplary professionalism in both demeanor and appearance.
  • Strong written and verbal communication skills.
  • Familiarity with YMCA policies and procedures.

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