Executive Director of Operations

16 hours ago


Brooklyn, New York, United States Life Time Fitness Full time
Job Summary

The General Manager - Boutique is a leadership position responsible for the overall direction, coordination, operation, and success of the club.

Key Responsibilities
  • Work with Department Leaders to ensure Key Performance Indicators (KPIs) are followed and departments meet or exceed budgetary goals.
  • Monitor budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
  • Perform daily walk-through inspections to ensure the club is clean, neat, organized, and like new.
  • Ensure the best member experience is delivered.
  • Develop and deliver safe, professional, and exciting personal training programs, Small Group Training programs, or Group Fitness Classes.
  • Mentor Department Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
  • Hire, manage, support, develop, coach, and mentor a team of best-in-class professionals to be successful based on brand and performance expectations.
Requirements
  • High School Graduate or Equivalent.
  • 5+ years of experience in fitness, retail, or hospitality industries.
  • 5+ years of experience managing teams.
  • 5+ years of experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets.
  • Experience providing high-end customer service and managing customer concerns.
  • Track record of success in a performance-driven work environment.
  • Excellent interviewing skills.
  • CPR and AED Certified.
  • Certified Personal Trainer or Group Fitness Instructor.
Preferred Requirements
  • Bachelor's Degree in Business or a related field.
  • Sales or Fitness experience.
  • Experience managing multiple units.
  • Experience managing top-line revenue.


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