Executive Director of Operations
16 hours ago
The General Manager - Boutique is a leadership position responsible for the overall direction, coordination, operation, and success of the club.
Key Responsibilities- Work with Department Leaders to ensure Key Performance Indicators (KPIs) are followed and departments meet or exceed budgetary goals.
- Monitor budgets, forecasts revenue and expenses for each department monthly/quarterly/annually.
- Perform daily walk-through inspections to ensure the club is clean, neat, organized, and like new.
- Ensure the best member experience is delivered.
- Develop and deliver safe, professional, and exciting personal training programs, Small Group Training programs, or Group Fitness Classes.
- Mentor Department Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
- Hire, manage, support, develop, coach, and mentor a team of best-in-class professionals to be successful based on brand and performance expectations.
- High School Graduate or Equivalent.
- 5+ years of experience in fitness, retail, or hospitality industries.
- 5+ years of experience managing teams.
- 5+ years of experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets.
- Experience providing high-end customer service and managing customer concerns.
- Track record of success in a performance-driven work environment.
- Excellent interviewing skills.
- CPR and AED Certified.
- Certified Personal Trainer or Group Fitness Instructor.
- Bachelor's Degree in Business or a related field.
- Sales or Fitness experience.
- Experience managing multiple units.
- Experience managing top-line revenue.
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