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Branch Operations Coordinator

2 months ago

Fairbanks, Alaska, United States WELLS FARGO BANK Full time
Job Summary

We are seeking a highly skilled Branch Operations Coordinator to join our National Branch Network team in the Consumer, Small & Business Banking division. As a key member of our team, you will play a critical role in supporting customer experience and operational activities.

Key Responsibilities
  • Customer Support: Provide exceptional customer service by accurately processing and approving teller transactions, sharing digital solutions, and making introductions to bankers.
  • Operational Activities: Complete tasks efficiently through knowledge of bank procedures and products, while minimizing risks under established policies.
  • Team Support: Assist the Branch manager in operational tasks and scheduling, and support customers and employees in resolving or escalating concerns or complaints.
  • Problem-Solving: Identify and resolve issues related to daily operations of the teller line, under direction of regional banking management.
Requirements
  • Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through work experience, training, military experience, or education.
Preferred Qualifications
  • Cash Handling: Experience with cash handling and ability to identify potential fraud/risky accounts.
  • Communication: Strong communication and interpersonal skills, with ability to interact with integrity and professionalism with customers and employees.
  • Leadership: Ability to motivate a diverse team to achieve full potential and meet established business objectives.
What We Offer
  • Competitive Pay: $20.00-$27.69 per hour, with potential for a 5% hourly base pay differential increase.
  • Benefits: Comprehensive benefits package, including 401(k) Plan, Paid Time Off, Parental Leave, and more.