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Spa Operations Manager

2 months ago

Cleveland, Ohio, United States Hand & Stone - Parma Full time
Job Summary

We are seeking a highly motivated and experienced Spa Manager to lead our team at Hand & Stone - Parma. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Sales and Revenue Growth
    • Develop and implement effective sales strategies to increase membership sales and revenue
    • Identify and capitalize on new business opportunities to drive growth
  • Customer Satisfaction
    • Ensure exceptional customer service and satisfaction through effective communication and issue resolution
    • Monitor and address customer complaints and concerns in a timely and professional manner
  • Operational Efficiency
    • Oversee daily spa operations, including staff scheduling, inventory management, and facility maintenance
    • Implement processes and procedures to improve operational efficiency and reduce costs
  • Team Management
    • Lead, motivate, and develop a high-performing team of spa professionals
    • Provide coaching, training, and feedback to ensure team members have the skills and knowledge needed to succeed
  • Marketing and Promotion
    • Develop and execute marketing strategies to promote the spa and drive sales
    • Collaborate with the marketing team to create effective promotional campaigns
  • Financial Management
    • Manage spa finances, including budgeting, forecasting, and financial reporting
    • Identify areas for cost savings and implement process improvements to reduce expenses
Requirements
  • 3+ years of experience in spa management or a related field
  • Proven track record of sales growth and revenue increase
  • Excellent customer service and communication skills
  • Ability to lead and motivate a team
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for professional growth and development
  • Comprehensive benefits package
  • Employee discounts and perks