HVAC Technical Support Specialist
3 days ago
We are seeking an experienced HVAC Technical Support Specialist to join our team at Carrier Enterprise, a subsidiary of Watsco, Inc. As a key member of our customer assurance team, you will be responsible for delivering post-sales technical support and training to customers and distributors of our HVAC products.
Key Responsibilities:
- Provide technical training on HVAC products to customers and distributors
- Handle high call volume of customer calls in a call center environment
- Provide onsite equipment and controls assessment and technical assistance
- Report problem situations and resolutions to external customers, manufacturers, and internal customers
Requirements:
- AA/AS degree or Technical School Training with 5-10+ years' experience in the HVAC industry
- Strong partnership relationships with sales teams
- Ability to manage multiple priorities and build strong relationships with internal and external stakeholders
- Exceptional communication skills and proficiency with Microsoft Office applications
What We Offer:
- Competitive salary and incentive plan based on sales
- Health, dental, vision, life insurance, and 401(k) benefits
Carrier Enterprise is an Equal Opportunity Employer.
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