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Cashier - Customer Service Specialist

2 months ago

Ashburn, Virginia, United States Thompson Hospitality Full time
Position Overview

Are you prepared to greet patrons with a friendly demeanor and deliver outstanding service at the core of our dining establishment? As a Cashier at Big Buns, you will be the welcoming presence that assists our guests and guarantees a seamless and effective ordering experience. Your keen attention to detail and proficiency in managing transactions accurately will ensure that every guest feels valued and respected. If you excel in a fast-paced setting and enjoy fostering positive interactions with individuals, consider this opportunity to be part of a vibrant restaurant that prioritizes exceptional customer service.

Benefits Offered:
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • 401(k) Plan with Company Match up to 4%
  • Short and Long-Term Disability Coverage
  • Tuition Assistance Program
  • Employee Referral Incentives
  • Pet Insurance Options
  • Discounts on Hotels, Travel, Events, and Dining
  • Discounted meal plans available for employees and their family members attending school at any of our HBCU client locations
Key Responsibilities
  • Warmly welcome guests, provide menu details, and assist with any inquiries they may have.
  • Efficiently process orders and manage transactions, ensuring all payments are executed smoothly.
  • Keep a clean and organized cashier area, including restocking supplies and maintaining tidiness.
  • Work in conjunction with the kitchen and service teams to ensure timely and accurate order fulfillment.
    •Adhere to food safety and quality standards, following all protocols to ensure guest satisfaction.
Qualifications
  • Exceptional customer service skills are vital. Cashiers should possess strong interpersonal abilities, be approachable, patient, and capable of effectively communicating with customers.
  • Accuracy in processing transactions, managing cash, and recording sales is essential. Attention to detail is critical to prevent errors.
  • Experience with cash handling and operating cash registers or point-of-sale (POS) systems is necessary. This includes counting money, providing correct change, and utilizing relevant equipment.
  • Cashiers should be comfortable with basic mathematical calculations, as they will be processing transactions, giving change, and reconciling discrepancies.
About Us:

At Big Buns, we believe that exceptional food should be accompanied by a smile, and as a Cashier, you will play a crucial role in ensuring our guests enjoy a delightful dining experience. Your friendly attitude and meticulous attention to detail will create lasting impressions, making Big Buns a preferred destination for memorable meals and outstanding service.

Thompson Hospitality stands as the largest minority-owned food and facilities management company in the nation. Our offerings encompass hospitality, full-service dining, quick-service restaurants, campus dining, diversity consulting, and facility operations and maintenance management. We are a family-owned business with over thirty years of experience dedicated to providing services grounded in our core mission: to deliver a positive experience to every relationship we engage with—one guest, one client, one team member at a time. As a rapidly expanding company, we aim to more than double in size over the next three years. We seek team members interested in advancing their careers while joining our workforce of over 4,000 employees, serving clients across more than 40 states and catering to over 1.9 million guests annually. Thompson Hospitality is committed to three fundamental principles in all our endeavors:
  • Purpose
  • Community Engagement
  • Diversity Celebration
  • People
  • Integrity
  • Respect for All
  • Excellence in Performance
  • Accountability
  • Quality Service
  • Flexibility to Meet Client Needs
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.