Customer Experience Director
6 days ago
Welcome to Five Below, Inc., a dynamic retail company that's all about offering an amazing experience at unbeatable prices. As a Customer Experience Manager, you'll play a key role in driving sales growth and providing exceptional customer service.
Job SummaryWe're seeking a highly motivated and experienced leader to join our team as a Customer Experience Manager. In this role, you'll be responsible for leading our front-end operations, managing cash handling procedures, ensuring store cleanliness and safety, and driving sales growth.
Your primary focus will be on delivering outstanding results during your assigned time, driving key performance indicators, and building brand loyalty through effective leadership. You'll work closely with our management team to set the tone and live the Five Below values.
Five Below ValuesAt Five Below, we're passionate about creating an extraordinary shopping experience that delights our customers. Our values are built around three core principles:
- Wow the Customer: Put the customer first and make a difference in their lives.
- Unleash Passion: Check your ego at the door and do what you say you will do.
- Achieve the Impossible: Set the bar high for yourself and your team, and take calculated risks.
As a Customer Experience Manager, you'll embody these values and inspire your team to do the same.
ResponsibilitiesYour responsibilities will include:
- Ensuring all associates and managers deliver exceptional customer service.
- Leading front-end operations, including cash handling procedures, store cleanliness, and safety.
- Training staff on the High Fives of Customer Service.
- Maintaining a fast, friendly checkout experience for every guest.
- Responsible for opening and closing store procedures, and performing Store Manager duties when needed.
- Assisting in supervising, training, coaching, and developing all associates.
- Driving store sales and controlling expenses.
- Using financial reporting to drive business opportunities.
You'll also be responsible for adhering to all Five Below Standard Operating Procedures (SOPs) and maintaining a safe working environment.
RequirementsTo succeed in this role, you'll need:
- High school graduate or equivalent.
- Minimum 2 years of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task and think creatively.
- Maintenance composure under pressure.
We offer a competitive salary of $19.50 per hour, paid bi-weekly. This position is an hourly role, with benefits and bonus opportunities available based on performance.
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