Customer Experience Director

6 days ago


Escondido, California, United States Five Below, Inc. Full time

Welcome to Five Below, Inc., a dynamic retail company that's all about offering an amazing experience at unbeatable prices. As a Customer Experience Manager, you'll play a key role in driving sales growth and providing exceptional customer service.

Job Summary

We're seeking a highly motivated and experienced leader to join our team as a Customer Experience Manager. In this role, you'll be responsible for leading our front-end operations, managing cash handling procedures, ensuring store cleanliness and safety, and driving sales growth.

Your primary focus will be on delivering outstanding results during your assigned time, driving key performance indicators, and building brand loyalty through effective leadership. You'll work closely with our management team to set the tone and live the Five Below values.

Five Below Values

At Five Below, we're passionate about creating an extraordinary shopping experience that delights our customers. Our values are built around three core principles:

  • Wow the Customer: Put the customer first and make a difference in their lives.
  • Unleash Passion: Check your ego at the door and do what you say you will do.
  • Achieve the Impossible: Set the bar high for yourself and your team, and take calculated risks.

As a Customer Experience Manager, you'll embody these values and inspire your team to do the same.

Responsibilities

Your responsibilities will include:

  • Ensuring all associates and managers deliver exceptional customer service.
  • Leading front-end operations, including cash handling procedures, store cleanliness, and safety.
  • Training staff on the High Fives of Customer Service.
  • Maintaining a fast, friendly checkout experience for every guest.
  • Responsible for opening and closing store procedures, and performing Store Manager duties when needed.
  • Assisting in supervising, training, coaching, and developing all associates.
  • Driving store sales and controlling expenses.
  • Using financial reporting to drive business opportunities.

You'll also be responsible for adhering to all Five Below Standard Operating Procedures (SOPs) and maintaining a safe working environment.

Requirements

To succeed in this role, you'll need:

  • High school graduate or equivalent.
  • Minimum 2 years of management experience.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and think creatively.
  • Maintenance composure under pressure.

We offer a competitive salary of $19.50 per hour, paid bi-weekly. This position is an hourly role, with benefits and bonus opportunities available based on performance.



  • Escondido, California, United States The Learning Experience #138 Full time

    Director of Child and Teacher DevelopmentThe Learning Experience #138 is seeking a Director of Child and Teacher Development to lead our team of educators and ensure the highest quality care and education for our children. In this role, you will be responsible for creating a collaborative environment that encourages growth and development of both children...


  • Escondido, California, United States The Learning Experience #138 Full time

    Lead a Team of EducatorsWe are seeking a highly experienced Assistant Director to join our team at The Learning Experience #138. This role is ideal for a passionate and dedicated professional who wants to make a meaningful impact on the lives of children and teachers alike.About the RoleThe successful candidate will lead a team of educators in creating a...


  • Escondido, California, United States Papa Johns Pizza Full time

    Job OverviewPapa John's Pizza is a dynamic and customer-centric company that values its employees above all else. Our secret ingredient is YOU, and we're looking for individuals who embody the qualities of our brand: team-oriented, hard-working, friendly, honest, and exceptional customer service skills.About YouWe're seeking part-time and full-time Customer...


  • Escondido, California, United States Hyatt Vacation Ownership Full time

    Job SummaryWe are seeking a talented Customer Experience Supervisor to join our team at Hyatt Vacation Ownership. In this role, you will be responsible for supervising our front desk team and ensuring exceptional customer experiences.About the RoleYou will supervise a team of front desk staff, providing guidance, coaching, and feedback to ensure exceptional...


  • Escondido, California, United States Emerging Blue Jobs Full time

    Job OverviewWe are seeking a talented and driven Strategic Marketing Director to join Emerging Blue Jobs in Apex, North Carolina. This role is perfect for a passionate marketer with omni-channel experience, who excels in both strategy and execution, and thrives in a fast-paced environment.About the RoleThis is a hybrid (3 days per week in office) position...


  • Escondido, California, United States Gopuff Full time

    Job Description:We are seeking a highly motivated and experienced Customer Experience Manager to join our Retail Operations team in Escondido, CA. As a key member of the store leadership team, you will be responsible for delivering exceptional customer experiences while driving sales growth and meeting business objectives.Responsibilities:Create a welcoming...


  • Escondido, California, United States Mobile Auto Solutions LLC Full time

    Company Overview:At Mobile Auto Solutions LLC, we're dedicated to delivering exceptional customer experiences while leading the way in collision repair excellence. As our Automotive Operations Director, you'll play a pivotal role in driving success and ensuring our customers receive the highest quality service. Salary:$98,500 - $143,750 per year + bonus...


  • Escondido, California, United States Hyatt Vacation Ownership Full time

    Company OverviewHyatt Vacation Ownership is a leading provider of vacation ownership services, offering a unique opportunity for sales professionals to excel in a dynamic and customer-centric environment.Estimated Salary Range: $80,000 - $120,000 per yearJob DescriptionThe Director of Sales plays a critical role in shaping the overall sales strategy, driving...

  • Medical Director

    3 weeks ago


    Escondido, California, United States Neighborhood Healthcare Full time

    At Neighborhood Healthcare, we're dedicated to providing exceptional patient care in a supportive and collaborative environment. As a Medical Director, you will have the opportunity to lead a team of healthcare professionals and contribute to the development of our community health initiatives. Key responsibilities include:Key Responsibilities:Oversee the...


  • Escondido, California, United States Nikkiso Cryogenic Industries Full time

    As a leading provider of cryogenic pumps, heat exchangers, process systems, turboexpanders, services, and solutions for the liquefied natural gas (LNG), liquefied hydrogen (LH2), and industrial gases industries, Nikkiso Clean Energy & Industrial Gases is seeking an experienced Operational Leadership Director.About Us:Nikkiso Fueling & Solutions (NFS) is a...


  • Escondido, California, United States American Automobile Association Full time

    The American Automobile Association invites applications for the Retail Experience Specialist role. In this dynamic position, you will have the opportunity to develop your skills and knowledge in a sales and service environment, interacting with members and contributing to the success of our branch network.Key responsibilities include providing excellent...


  • Escondido, California, United States One Stop Systems Inc Full time

    Job Overview:We are seeking an experienced Commercial Sales Director to lead our high-performance edge computing markets team at One Stop Systems Inc.About the Role:This is a senior sales leadership position that will be responsible for driving commercial revenue growth through strategic account management, business development, and sales strategy execution....


  • Escondido, California, United States Palomar Health Medical Group Full time

    Job SummaryAs a Patient Service Representative at Palomar Health Medical Group, you will be the first point of contact for our patients. You will be responsible for providing excellent customer service, managing patient flow, and ensuring accurate patient information.ResponsibilitiesProvide exceptional customer service to patients and their family members,...


  • Escondido, California, United States Staffworthy Full time

    About the OpportunityStaffworthy is seeking a highly skilled Medical Director for Geriatric Care to join our team in North County, San Diego. This role offers a unique opportunity to lead and manage a high-performing interdisciplinary team (IDT) in providing exceptional care to patients.Job SummaryThe successful candidate will be responsible for providing...


  • Escondido, California, United States Walgreens Full time

    **About the Role:**As a Customer Service Associate at Walgreens, you will model and deliver a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, recommending items for sale, and suggesting trade-up and/or companion...


  • Escondido, California, United States Chico's FAS, Inc. Full time

    We are a customer-obsessed, innovative company with the best culture in retail. Our mission is to provide exceptional service and create a unique shopping experience for our customers.Job SummaryThis role is responsible for supporting a customer-focused sales culture where our core principles are at the forefront of all store operations.Key...


  • Escondido, California, United States One Stop Systems Inc Full time

    Regional Government Sales DirectorWe are seeking a seasoned Regional Government Sales Director to lead our efforts in the government sector, driving sales growth and expanding our customer base.About One Stop Systems Inc.One Stop Systems Inc. is a leading provider of AI Transportable solutions for the edge computing market. Our innovative products enable...


  • Escondido, California, United States Penske Automotive Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our dealership team, you will play a critical role in ensuring exceptional customer satisfaction and experience.


  • Escondido, California, United States El Super Full time

    About El SuperEl Super is a supermarket chain that has served customers for over 25 years. We offer exceptional value and variety at the lowest possible prices, with a vast assortment of grocery products from Latin America.Our MissionWe strive to meet the needs of our diverse communities by providing an exceptional shopping experience with the freshest...


  • Escondido, California, United States Vargas Insurance Agency Inc Full time

    Job DescriptionWe are seeking a highly motivated Insurance Sales and Customer Service Representative to join our team at Vargas Insurance Agency Inc. As a key member of our team, you will be responsible for providing exceptional customer service and selling insurance products to new and existing clients. This is a challenging and rewarding role that requires...