Guest Experience Coordinator

2 weeks ago


Miami, United States THesis Hotel Miami Full time
Customer Service Role

As a Front Desk Agent at THesis Hotel Miami, you will be the face of our hotel, providing exceptional service to our guests and exceeding their expectations.

Salary Estimate: $16.00 - $16.00 per hour, based on qualifications and experience.

Main Duties
  1. Register guests, manage room assignments, and handle payments with precision and courtesy.
  2. Respond promptly to guest inquiries, resolving issues and concerns in a professional and courteous manner.
  3. Collaborate with other departments to ensure seamless operations and achieve guest satisfaction objectives.
  4. Maintain accurate records and provide detailed reports as needed.
Qualifications
  • High school diploma required; prior hospitality experience preferred.
  • Strong analytical skills and attention to detail for accurate data entry and record-keeping.
  • Exceptional communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.


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