![JW Marriott Marquis Miami](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Coordinator
6 days ago
**Job Title:** Hotel Front Desk Supervisor
**Estimated Salary:** $55,000 - $70,000 per year
**Location:** Miami, Florida, USA
**Job Summary**We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at JW Marriott Marquis Miami. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.
In this role, you will oversee the daily operations of the front desk, manage cash handling and credit transactions, and provide exceptional customer service to our guests. You will also assist in training and motivating new employees, as well as lead by example to maintain high standards of quality and excellence.
To succeed in this role, you must have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You should also possess strong leadership skills and be able to motivate and inspire your team to deliver outstanding results.
Key Responsibilities:
- Manage the front desk operation, ensuring efficient and accurate processing of guest arrivals and departures;
- Handle cash and credit transactions, resolving any discrepancies or issues promptly;
- Provide exceptional customer service to guests, responding to their queries and concerns in a professional and courteous manner;
- Train and mentor new employees, providing guidance and support to ensure they meet the highest standards of performance;
- Maintain accurate records and reports, ensuring compliance with hotel policies and procedures.
**About Us:**
We are committed to delivering genuine hospitality that inspires strong relationships with our guests, associates, and partners. Our mission is to make a difference in our community, and we invite you to join us on this journey.
**Benefits:**
- Health Insurance;
- Dental and Vision;
- Paid Time Off;
- 401K;
- Parking and Metro Reimbursement;
- Travel Perks and Benefits;
- Recognition and Rewards;
- Growth Opportunities.
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