Reservations and Guest Experience Coordinator
4 days ago
We are looking for a skilled Guest Services Representative to join our front desk team at Plymouth Hotel LLC. As a key member of our staff, you will be responsible for providing exceptional guest experiences, handling reservations, and ensuring a seamless stay for all hotel guests.
Key Responsibilities:
- Manage the registration process, including inputting and retrieving information from the computer system, confirming guest details, and assigning rooms based on guest preferences.
- Communicate effectively with guests, providing directions within the property, and resolving any issues that may arise during their stay.
- Collaborate with other departments to ensure efficient operations and provide excellent customer service.
- Handle cash transactions, manage foreign currency exchange, and maintain accurate records of guest folios.
- Analyze reports, such as credit limit reports and arrivals/departures, to identify trends and areas for improvement.
Requirements:
- Bachelor's degree in Hospitality or related field (or equivalent experience).
- Excellent communication, interpersonal, and organizational skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Fluency in job-related English, both verbal and non-verbal.
- A commitment to delivering exceptional customer service and maintaining a positive attitude.
Estimated Salary: $50,000 per annum, depending on experience and qualifications.
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Reservation and Guest Experience Coordinator
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