Delivery Manager
2 days ago
Job Title: Delivery Manager
Location: Charlotte, NC
Duration: Full time
Responsibilities:
As a Delivery Manager at YASH Technologies, you will be responsible for ensuring customer satisfaction related to engagements being managed through delivery.
You will participate in customer's vendor/partner excellence programs, focusing on rewarding partners who provide business value, demonstrate technical leadership, improve quality, bring efficiencies, and deliver cost savings.
You will be responsible for on-time, under-budget, quality delivery of all services, leading and executing content/estimates/models, and defending Statements of Work for new potential opportunities.
You will maintain gross margins as per company-defined goals and help improve and establish frameworks for processes, policies, procedures, measurements, and reporting.
You will have experience managing multiple teams, customers, and exposure to handling 10M+ accounts.
You will not own resources other than delivery and program/project managers, but will participate in resource planning with resource managers and track and fulfill staffing resource requests.
You will help the organization build the next generation of engineers and have customer-facing responsibilities, including regular connections with customer stakeholders and reviewing overall program status.
You will gather engagement and individual resource-level feedbacks and resolve any issues, track and lead internal team utilization, and have regular 1-1s with team members.
You will also mentor the next level of leadership, close coordination with offshore leadership, and participate in TOT meetings along with Sales/Account Manager and Consulting groups.
Please note that this is a unique opportunity to work with a leading technology company and contribute to the success of our customers.
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