IT Delivery Manager

5 days ago


Charlotte, North Carolina, United States YASH Technologies Full time
Job Description

As an IT Delivery Manager at YASH Technologies, you will be responsible for ensuring the timely, within-budget, and high-quality delivery of all services. This involves leading, executing, validating, and defending Statements of Work for new opportunities, as well as participating in resource planning with resource managers.

Key Responsibilities
  • Customer Satisfaction: Responsible for customer satisfaction related to engagements being managed through delivery.
  • Vendor/Partner Excellence: Participate in customer's vendor/partner excellence programs, which focus on rewarding partners who provide business value, demonstrate technical leadership, improve quality, bring efficiencies, and deliver cost savings.
  • Delivery Excellence: Responsible for on-time, under-budget, quality delivery of all services.
  • Statement of Work: Lead, execute, validate content/estimates/model, and defend Statement of Work for new potential opportunities.
  • Resource Planning: Participate in resource planning with resource managers.
  • Staffing: Track and fulfill staffing resource requests.
  • Team Development: Help organization in building next generation of engineers.
  • Customer Facing: Customer-facing responsibilities.
  • Regular Connect: Regular connect with customer stakeholders.
  • Team Utilization: Track and lead internal team utilization.
  • Mentoring: Regular 1-1 with team members (onshore/offshore).
  • Deep Dive: Deep dive to understand constraints.
  • Leadership Development: Mentoring of next level of leadership.
  • Offshore Coordination: Close coordination with offshore leadership.

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