Operations Coordinator

1 day ago

Rochester, New York, United States Brothers International Full time
Job Title: Operations Coordinator - Logistics

About Brothers International

Brothers International is a leading global food company that values innovation, teamwork, and sustainability. We are passionate about creating high-quality food products that enrich lives and bring people together.

Job Summary:

We are seeking an experienced Operations Coordinator - Logistics to join our dynamic team. The successful candidate will provide supply chain and logistics support for our products, manage inbound and outbound transportation for domestic and international customers/suppliers, execute production planning, and coordinate activities with contract manufacturers and co-packers.

Key Responsibilities:

  • Prepare and monitor contracts in conjunction with the sales team, ensuring timely and accurate account/orders management for various customers.
  • Build strong customer relationships, supporting sales personnel in identifying customer practices and needs to resolve issues and identify process improvements.
  • Monitor and track all pending orders, including entering, troubleshooting, and communicating information about scheduling, cancellations, and inactive orders.
  • Mitigate customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure optimal resolution.
  • Review contracts and orders for completeness and accuracy, acquiring needed information and/or approvals prior to releasing order for shipment.
  • Collaborate with Sales on contract releases and generate shipment releases & labeling, send to the supplier.
  • Communicate with overseas suppliers and Shared Services Team.
  • Review and approve sailing schedule, draft labels, draft commercial invoices, draft B/L, and coordinate bookings.
  • File set-up and maintaining of related files and update shipment release and backlog in ERP.
  • Gather IFS data to submit to Shared Services.
  • Determine whether substitutions/date changes are required for order fulfillment based upon projected shortages as compared to planned production/scheduled transfers/aging inventory.
  • Manage and organize documentation requirements and compliance mandates per customer and government regulations, including IFS data.
  • Responsible for meticulous and detailed record keeping for auditing and reporting purposes.
  • Perform daily activities of the invoicing and billing functions, assisting in the tracking and necessary follow-up action for life of invoice.
  • Provide A/R with invoice management assistance to resolve short/over payments and claims, communicate issue, root cause, and resolution to internal and external customers in a timely manner.
  • Manage returns, damage claims, and complaints, communicate cause and resolution to affected/responsible business partners, assign action items to appropriate personnel, and ensure approval is obtained.
  • Participate in team initiatives to further continuous improvement.
  • Occasional special projects as requested/Other duties as assigned by management.

Requirements:

  • Provide quality service to BIFC internal and external customers in all assigned tasks, while always upholding BIFC Values.
  • Good oral and written communication with strong emphasis on follow-up and organizational capability.
  • Experience with Microsoft Office and Outlook.
  • Familiarity with ERP systems preferred.
  • Experience with domestic transportation terms and procedures, including freight terms, documentation, claims filing, load planning, and shipment tender.
  • Experience with international terms and procedures, including INCOTERMS, ISF filing, Commercial Invoices, customs clearance, and Harmonized Tariff classification.
  • Experience in Production planning/execution, including Bills of Material, scheduling, and assignment of materials.

Equal Opportunity Employer:

Brothers International is an equal opportunity employer who does not discriminate based on race, color, citizenship, religion, gender, sexual orientation, national origin, age, disability, veteran's status, or any protected category. We encourage veterans and people with disabilities to apply.

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