ECC Service Liaison Position

24 hours ago


Blacksburg, Virginia, United States Virginia Polytechnic Institute and State University Full time
About the Role

We are seeking a highly skilled and organized individual to join our Emergency and Critical Care (ECC) service as a Service Liaison. This role will play a critical part in supporting the VTH faculty and staff in ensuring clinical and billing information is completed accurately and entered into the VTH electronic medical record system.

Key Responsibilities
  • Support the VTH faculty and staff in ensuring clinical and billing information is completed accurately and entered into the VTH electronic medical record system.
  • Help facilitate communication between the ECC, other services in the VTH, and with clients.
  • Conduct follow-up calls with clients and referring/primary veterinarians.
  • Perform other administrative tasks to support the service's goals.
Requirements
  • Previous clerical, office, or customer service experience.
  • Excellent communication and interpersonal skills both on the telephone and in person.
  • Organization skills.
  • Demonstrated ability to meet deadlines.
  • Strong computer skills.
  • Problem-solving skills.
Preferred Qualifications
  • Previous experience in a medical or veterinary clinic, urgent care, or emergency department.
  • Previous experience using an electronic medical record system.
  • Working knowledge of medical terminology.
About Virginia Tech

Virginia Tech is a comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world. We are dedicated to our motto, Ut Prosim (That I May Serve), and strive to be a leader in innovation, discovery, and creativity. Our university offers a diverse range of academic programs, research opportunities, and community engagement activities that foster a culture of inclusivity and excellence.

What We Offer
  • A minimum starting salary of $36,501.
  • A state retirement plan with pension option.
  • Excellent medical, dental, vision, and life insurance.
  • TimelyCare: A virtual health service offered to all VT employees at no cost.
  • Paid vacation, plus sick leave, plus paid holidays, plus 8 weeks paid parental leave.
  • Annual clothing allowance.
  • Tuition support, up to 12 credit hours per year.
  • PerkSpot: Exclusive VT discounts on flights, car rentals, vacation getaways, concerts, sports, restaurants, bikes, instruments, clothing, and more


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