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Support Service Analyst III
2 months ago
Join HealthEquity as a Support Service Analyst III and play a critical role in ensuring seamless contract renewals and management. As a key member of our team, you will work closely with clients and internal partners to navigate complex contracting processes and provide exceptional service.
Key Responsibilities:- Be a subject matter expert in contracting and related areas, driving process improvement and defining best practices.
- Work with multiple products/platforms and know how they interconnect regarding contracting and the renewal process.
- Act as a liaison between clients and the internal service organization to guide them through a change event that includes contracting as needed.
- Mentor other members of the team and serve as a subject matter expert for our Client Facing Teams on Contracting within Salesforce.
- Proactively work with department leadership to identify effective communication tools, processes, and policies; implementing as needed.
- Bachelor's degree or minimum 7 years' equivalent service experience in HealthCare, Finance, or Insurance Industries.
- In-depth understanding of HealthEquity functionality, including knowledge of Salesforce.
- Project management experience required.
- Can understand and interpret various data sources to drive key business decisions.
As a Support Service Analyst III at HealthEquity, you will have the opportunity to work in a dynamic and fast-paced environment, collaborating with a talented team to drive business growth and excellence. We offer a competitive salary range of $ to $ per year, as well as a comprehensive benefits package and perks.
