Customer Service Account Specialist

5 days ago


Miamisburg, Ohio, United States Verso Paper Holding LLC Full time
Job Description

**Customer Service Account Specialist I**

We are seeking a highly motivated and detail-oriented Customer Service Account Specialist I to join our team at Verso Paper Holding LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships.

Key Responsibilities:

  • Manage all customer service activities, volumes, and business development of assigned accounts
  • Plan delivery of domestic transports and manage transport invoices
  • Service all aspects of assigned accounts within business/product group, including customer inquiries, orders, tracing, and tracking of current orders
  • Proactively communicate with customers regarding issues affecting order status, delivery, and other concerns
  • Accurately input order information in the order management system
  • Proactively obtain and understand pricing data and other order information from internal systems and dashboards and relay to customers
  • Maintain customer contact information and order data
  • Act as liaison between customers and multiple departments to successfully service accounts, including mills, logistics, planning, and sales
  • Monitor customer satisfaction and report to Sales or Manager regarding any customer complaints, dissatisfaction, or other issues affecting ability to service the customer
  • Work with Sr. Associate and/or Manager to resolve complex customer issues

Requirements:

  • Bilingual, English-Spanish required
  • Working knowledge of planning and logistics functions, inventory management, accounting, demand forecasting, and customer account strategies
  • Some customer service experience
  • Computer literacy using tools such as Outlook, Excel, Office Communicator, TMS, ERP, or CRM programs
  • Strong verbal and communication skills

Preferred Qualifications:

  • Paper industry knowledge and experience
  • Previous Customer Service role in the paper industry

Why Join Our Team?

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates. Our team is dedicated to providing exceptional service to our customers, and we are looking for individuals who share our commitment to excellence.



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